All Every year we evaluate our services and services of hotel units.
Through of a questionnaire sent to all customers who booked accommodation through platform and had the opportunity to take advantage of our services, We intend to evaluate your experience with the platform and our support team.
Have parameters of evaluating and measuring the quality of our services in terms of customer service and information concerns is important for our evaluation system and continuous improvement.
Inquiries received between January and December 2024 generated the following results.
Values to improve:
- 18.1% of respondents say that the information made available on the portal about the hotel unit was poor - better than 2023
- 5.2% say that the waiting time for a response from the hotel unit was exaggerated, with 19% saying it was satisfactory - worse than 2023
- 4.3% classify the stay at the hotel as poor and 6.9% as poor - worse than 2023
- 6.9% classify the hoteisangola support line service as weak or poor - worse than 2023
- 5.2% classify the hoteisangola support line as not recommended - worse than 2023
All results: