There are several ways to search for a hotel on Hoteisangola.com. If you know the exact name of your destination city, you can click on “Locations” on the homepage.

This is one of the fastest ways to search and select available hotels for your chosen dates. You may also use the Advanced Search option.

After confirmation by the hotel, you will receive a reservation confirmation alert by e-mail.

You may also track your reservation status by logging into the portal under “My Reservations”.

If you encounter any difficulties during the booking process, please contact us at info@hoteisangola.com.

It is recommended to bring your reservation confirmation. However, the reservation number along with a valid ID is usually sufficient for check-in.

Yes. During the reservation process there is a dedicated field where you can indicate preferences or special requests.

For your security, we recommend that reservations are always made in writing, through the portal or by e-mail.

After receiving confirmation from the hotel, you must make the reservation guarantee payment to the indicated account.

The payment receipt must be sent to the hotel to secure your reservation.

Only guests who booked through Hoteisangola.com can leave reviews about hotels.

This ensures the integrity and credibility of published reviews.

All information presented, including descriptions, images, conditions and prices, is the sole responsibility of the hotels.

Your contractual relationship is always directly with the hotel, without intermediaries.

All payments are always made directly to the hotel.

If you choose a payment method other than credit card, you must pay the reservation guarantee after receiving confirmation.

The payment receipt must be sent to the hotel by e-mail.

After making the reservation, you will receive a confirmation e-mail, which also serves as a receipt.

At check-out, you will receive a hotel receipt detailing any additional charges.

We take the security and protection of credit card information very seriously.

All data is transmitted in encrypted form and only accessed by authorized personnel.

In some hotels, the reservation is charged at the time of confirmation.

In other cases, payment is made directly at the hotel during the stay.

If you do not cancel within the period specified by the hotel, cancellation or no-show fees may apply.

Policies vary by hotel and should always be checked in the reservation confirmation e-mail.

Yes. Cancellation is possible according to the policies defined by each hotel.

The applicable conditions are shown at the time of booking and/or in the confirmation e-mail.

Changes depend on hotel availability and rules.

We recommend contacting the hotel directly to confirm changes and any associated costs.

Some reservations may incur fees, especially when cancellation occurs outside the allowed period.

In case of no-show without prior notice, the hotel may charge the first night or the full stay.

Cancellation, change and no-show policies are defined directly by the hotels.

Hoteisangola.com acts solely as a promotion and booking platform.

Hotel contact details are available in the reservation confirmation and on the hotel’s page.

We recommend direct contact for faster resolution.